Privacy policy
Last updated: [1st of February, 2025]
Nostalgia 35 (“we”, “us”, and “our”) is committed to protecting your privacy in compliance with the Australian Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, nostalgia35.com.au (the “Site”). By using our services, you agree to the practices described below.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last updated” date reflects the latest version. We will post any changes on the Site and comply with applicable laws regarding updates.
2. How We Collect and Use Your Personal Information
To provide our services, we collect and process personal information about you. The types of information we collect depend on your interactions with us.
2.1 Information We Collect Directly from You
• Basic contact details: Name, address, phone number, and email.
• Order information: Billing/shipping address, payment confirmation, email, and phone number.
• Account information: Username, password, and security questions.
• Shopping information: Viewed items, cart contents, and wish list.
• Customer support: Details provided in communications with us.
2.2 Information We Collect through Cookies and Tracking Technologies
• Website usage data: Device/browser information, network connection details, and IP address.
• Abandoned cart tracking: Our website uses cookies and tracking technologies to monitor items in your cart, including when you abandon your cart. This data is used to determine when to send cart reminder messages via SMS.
For further details on cookies, refer to Shopify’s Cookie Policy.
2.3 Information We Obtain from Third Parties
We may receive additional information from vendors, service providers, and Shopify, our eCommerce platform provider.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
• Providing Products and Services: Processing orders, payments, shipping, and customer notifications.
• Marketing and Advertising: Sending promotional communications and personalised advertising (subject to opt-out preferences).
• Security and Fraud Prevention: Detecting and preventing fraudulent or malicious activity.
• Communicating with You: Responding to inquiries and providing customer support.
• Location-Based Services: If you enable location services on our Site, we may collect your location data to offer personalised content or determine shipping estimates.
4. SMS Marketing and Abandoned Cart Reminders
If you opt in to SMS communications, we may use your phone number to:
• Send marketing messages and promotions.
• Send abandoned cart reminders based on items left in your cart.
You can opt out of SMS marketing at any time by replying STOP to any message or contacting us at info@nostalgia35.com.au.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can adjust your browser settings to manage or disable cookies; however, this may affect your ability to use certain features on our Site.
6. How We Share and Disclose Your Personal Information
We may share your personal information with:
• Service Providers: Third parties that help us operate our business, such as Shopify, payment processors, and delivery partners.
• Marketing and Advertising Partners: To deliver relevant promotions and advertising (excluding SMS opt-in data).
• Affiliates and Business Partners: Where necessary for business operations.
• Legal Compliance and Protection: To comply with legal obligations or enforce our rights.
Note: “The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
7. Location Tracking and Location-Based Services
If you enable location tracking on our Site, we may collect and use this data for:
• Personalising search results and recommendations.
• Determining estimated delivery times and availability of services.
• Security and fraud prevention.
Location tracking is optional and can be disabled in your browser or device settings.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal information.
9. User-Generated Content
Any content you submit publicly (e.g., reviews or social media posts) is accessible to others. Please do not share sensitive information in public forums.
10. Children’s Data
Our services are not intended for children under 13. If we become aware that we have collected personal information from a child, we will delete it promptly.
11. Security and Retention of Your Information
We implement security measures to protect your data, but no system is completely secure. Do not transmit sensitive information through unsecured channels.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.
12. Your Rights and Choices
You have the following rights regarding your personal information:
• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Opt-Out of Marketing: Unsubscribe from email/SMS marketing via the provided opt-out mechanisms.
• Restrict Processing: Limit how your data is used in certain circumstances.
To exercise these rights, contact us at info@nostalgia35.com.au.
13. Complaints and Contact Information
If you have concerns about your privacy, you can contact us at:
Email: info@nostalgia35.com.au
Website: nostalgia35.com.au
If you’re unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.